FAQ
Approval Request emails only deliver to the Promotions tab in Gmail. How do I fix this?
If your Play MPE Approval Request emails go directly to the Promotions tab in Gmail instead of your primary inbox, follow the steps below: 1) Log into your gmail email account 2) Click the settings button on the upper right-hand side of the menu 3) ...
How can I update & save my billing information?
With Billing Manager, payment information can be managed with more flexibility. This feature allows users to add/remove payment details outside of the release creation process. Accounts with multiple users will require one-time authorization from ...
How do I resend a release?
Resends are a crucial element of your Caster campaign! These follow-up sends help to keep your release relevant and fresh in the inboxes of your recipients. Each release comes with 3 email blasts total. We generally recommend waiting 3-4 weeks ...
Caster Pricing
The cost of a Caster package depends on the currency associated with your account, which is typically based on your location. For example, if you’re in the US, pricing will be displayed in US dollars. If you’re in Canada, it will be in Canadian ...
How do I enable Contact Permissions for my release?
Caster allows you to add a contact to your releases so that your recipients can contact you directly. Please follow the steps on how to enable this: 1) Log into Caster - https://caster.plaympe.com 2) Click the 3 dots next to the release you want to ...
How do I get the direct link to my release?
The link to your release can be sent to your contacts for as long as they are selected as a recipient. If they are not selected as a recipient, then they will get an error if they try to access the link. The link to a Play MPE release is in this ...
How to clear cache & cookies (Chrome)
1) Press F12 on your keyboard to open the developer tools. 2) In the developer tools section, go to Application tab. 3) Select Storage and then clear site data. 4) Expand Local Storage, right click on https://caster.plaympe.com and clear it. 5) ...
How do I share a template I've saved?
The system allows you to share the template you've created with other Caster users. To do this please follow the steps below: 1) Log into https://caster.plaympe.com 2) Edit one of the release. 3) Go to Step 2 4) Hover your mouse pointer on the ...
I'm using Mac OS X and unable to access my Caster account
A widely used root security certificate, that for IdenTrust DST Root CA X3, expired on September 30. This is relied on by Let’s Encrypt security certificates. Although later versions of Mac OS X and macOS have had replacement root certificates ...
How do I update my language settings?
In addition to our player apps, Play MPE now supports localized language for Spanish, French, German and Japanese speakers. The language you select will appear throughout the Caster interface. This means you'll be able to view your preferred language ...
Why is my email notification late by 5 minutes after sending it immediately?
Because of time needed for processing and scheduling, it may take up to 5 minutes before you'll get the release email notification. If the release is scheduled in advance, the release email will be sent based on the set time.
What is Play MPE Caster?
Version 8 of the release publishing tools, officially known as Caster is available at http://caster.plaympe.com is the most significant update to the Play MPE service in more than 9 years, this release offers critical benefits including: Anywhere, ...
How do I change my Caster password?
To change your encoder password, please follow the steps below. 1) Click the drop-down menu on the upper right-hand section(where your name is) of the page and select Preferences. 2) Select Change Password at the bottom of the form. 3) Enter the old ...
How do I set my preferences in Caster?
If you are a frequent user of the Play MPE encoder you can set various defaults in your account to speed up common tasks. Accessing your preferences click on your user name in the top right hand corner of the screen and select Preferences This will ...
Popular Articles
What is an "Impact Date"?
Impact Date (also known as Add Date) refers to the specific date that a label, artist, promoter, or similar entity wishes for radio stations to add a new release—typically a single—to their playlists for radio airplay. This date is crucial for ...
How do I listen to a new release?
To listen to a new release, click on the 'Listen Now' or 'Get It Now' button from within the release email notification. From there, the Play MPE® Player will launch and automatically open the release page for you to stream and download.
What Reporting Results Mean
The Reporting default view will show each release's ID, Title, Artist, Label, Owner and reporting data. Reporting results are updated every 2 hours. The reporting columns have specific meaning defined below. First Available Date The date the release ...
Finding Canadian Content Releases
Canadian Radio-Television and Telecommunications Commission (CRTC) regulations require radio stations to play a specific amount of music that qualifies as Canadian Content (CanCon). The CanCon quota for most Canadian stations is 35%, making it ...
Signing into Play MPE® Player
Signing In with Username and Password Go to https://player.plaympe.com/ In the Email field, enter the email address associated with your account. In the Password field, enter your password. Click the Sign in button. Once logged in, you can download ...