FAQ
Release emails only deliver to the Promotions tab in Gmail. How do I fix this?
If your Play MPE release emails go directly to the Promotions tab in Gmail instead of your primary inbox, follow the steps below: 1) Log into your gmail email account 2) Click the settings button on the upper right-hand side of the menu 3) Select ...
Is there an Android or iPhone app for Player?
We don't currently have a stand-alone Player app for Android and iPhone. Player access on mobile is done by using a browser. All you have to do is open the browser on your mobile device and go to https://player.plaympe.com and login with your Play ...
Chrome browser crashes when downloading releases on Mac
While downloading a release from your Mac, you noticed that your Chrome browser is taking up a lot of System memory and eventually crashes. You may get an error message that says: "Oh snap!" To solve that, please follow the steps below. 1) Make sure ...
Chrome browser crashes when downloading releases on PC
While downloading a release on your PC, you noticed that your Chrome browser is taking up a lot of System memory and eventually crashes. You may get an error message that says: "Oh snap!" To solve that, please follow the steps below. 1) Make sure ...
How can I download a release in .zip format?
Play MPE® Player allows users to download releases in zip format, which simplifies file management, especially for albums or multi-track releases. The zip file includes WAV or MP3 tracks, metadata, and album art. Here’s how you can download a release ...
How to sign in to Play MPE® Player with Username & Password
To access the Play MPE Player using your username and password, follow these simple steps: 1. Visit the Player Portal - Go to https://player.plaympe.com/. 2. Sign In Enter the email address associated with your account. Input your password. Click on ...
Where do my Downloads go on a Mac?
If you’re using our browser-based Play MPE® Player and want to know where your downloads are stored, the location depends on your browser settings. Follow the instructions for your specific browser below: Safari Open the Safari menu and select ...
How do I check the download progress or status?
To monitor your download progress in the Play MPE® Player, use the Download Manager section in the Player interface. Here’s how: Click the download button for the desired track. Look for the download icon in the upper right corner of the player ...
How can I download individual tracks?
You can easily download songs in WAV or MP3 format directly instead of zip. Follow the steps below to download tracks directly from the Release Summary or Release Information page. From the Release Summary Click on the cover art of the release from ...
How to Use the "Download All" Option for .zip format
When you select the "Download All" option, your files will be compressed into a .zip format. After downloading, you'll need to decompress or extract the file to access the individual items. Downloading Single Tracks and Multi-Tracks When you download ...
Supported browsers for the Web Play MPE® Player
The Web Play MPE® Player is compatible with the following browsers: Google Chrome Mozilla Firefox Microsoft Edge Safari Important Note: Internet Explorer 11 and earlier versions are not supported. If you are currently using Internet Explorer, we ...
Why can I only download track 1 of multi-track releases?
If you're experiencing issues where only the first track of a multi-track release downloads in Google Chrome, it might be due to Chrome blocking automatic downloads after the first file. Here’s how to adjust your settings to resolve this: 1. Click ...
How to Create a Desktop Shortcut for Play MPE® Player?
Creating a desktop shortcut for the Play MPE® Player makes it easy to access your Player quickly. Follow the steps below based on your operating system: For Windows: Navigate to the Play MPE Player login page: https://player.plaympe.com/ Create the ...
How can I ensure Release Emails go to my Primary Inbox?
If you're using Gmail and finding that Play MPE® email notifications are landing in your Promotions folder, you can set up a filter to have them delivered directly to your Primary Inbox. Follow these steps to configure your filter: 1. Visit ...
How can I delete "listmgr@plaympe.com" from my address book?
If you need to remove the contact "listmgr@plaympe.com" from your address book, follow the steps below based on your email server. For Mozilla Thunderbird Users: Go to the Tools menu and select Address Book. In the left pane, click on Personal ...
How can I streamline track download location on my computer?
If you're using the Play MPE® Player and frequently receive prompts to choose a save location for each file when downloading a multi-track release, you can change your browser settings to streamline the process. Follow the steps below based on your ...
What is an "Impact Date"?
Impact Date (also known as Add Date) refers to the specific date that a label, artist, promoter, or similar entity wishes for radio stations to add a new release—typically a single—to their playlists for radio airplay. This date is crucial for ...
How do I update my email address & contact information?
Please login and go to "My Account" and click on "Account Information" or contact Play MPE® support.
I received an email. Why can't I see this release on Player?
If you received a release email notification but can't access the release on the Player, possible reasons for this are: • You have more than one email address associated with Play MPE®, and those accounts are not merged. To ensure that all your ...
Why can't I download this release? (Stream Only)
The Record Label has decided to make this content "Stream Only" no downloads are available at this time. You can request Download rights by contacting the label directly with the Contact button on the release.
My account doesn't receive enough content. What should I do?
If your Player account is not receiving the expected content, follow these steps to resolve the issue: 1. Request Servicing from Label Contacts: Reach out to your label contacts and ask them to ensure that your account is properly added to their ...
How do I search?
Searching for releases is easy! Here are the different methods you can use: 1. Using the Search Function Start by using the Search function. You can look for: Artist Name Song Tittle Record Label To go back to the All Releases view after searching, ...
How do I find the metadata & information for a release?
All Play MPE® releases come with a set of metadata and promotional information, provided by the label. Typically, some information and artwork is already available in the email notification you received. The Release Information page will show you ...
Why didn't I receive a release notification in my email?
If you believe you should have received a notification about a music release in your email and you did not receive it there are a few things to check. Is the email in your player correct? To check this, go to player and click on the My account tab. ...
What Does "Flagged" Mean?
The "Flagged" feature allows you to easily save and revisit tracks or releases that catch your attention while you listen. Whether you're at home on your computer or commuting, here’s how it works: Save Hot Tracks: If you hear a track you love and ...
Forgot Password
I'm trying to access the Play MPE® Player and forgot my password. You can request for a password reset email from this link: forgot password link
How do I use the Playlist feature?
The Playlist feature allows you to curate and stream a selection of tracks from your account that you would like to stream as a list. Here’s how to use it: Adding a Release to a Playlist: Go to the Releases tab and click on any release. You’ll see an ...
How do I listen to a new release?
To listen to a new release, click on the 'Listen Now' or 'Get It Now' button from within the release email notification. From there, the Play MPE® Player will launch and automatically open the release page for you to stream and download.
Popular Articles
What is an "Impact Date"?
Impact Date (also known as Add Date) refers to the specific date that a label, artist, promoter, or similar entity wishes for radio stations to add a new release—typically a single—to their playlists for radio airplay. This date is crucial for ...
How do I listen to a new release?
To listen to a new release, click on the 'Listen Now' or 'Get It Now' button from within the release email notification. From there, the Play MPE® Player will launch and automatically open the release page for you to stream and download.
What Reporting Results Mean
The Reporting default view will show each release's ID, Title, Artist, Label, Owner and reporting data. Reporting results are updated every 2 hours. The reporting columns have specific meaning defined below. First Available Date The date the release ...
Finding Canadian Content Releases
Canadian Radio-Television and Telecommunications Commission (CRTC) regulations require radio stations to play a specific amount of music that qualifies as Canadian Content (CanCon). The CanCon quota for most Canadian stations is 35%, making it ...
Signing into Play MPE® Player
Signing In with Username and Password Go to https://player.plaympe.com/ In the Email field, enter the email address associated with your account. In the Password field, enter your password. Click the Sign in button. Once logged in, you can download ...