I received an email. Why can't I see this release on Player?

I received an email. Why can't I see this release on Player?

If you received a release email notification but can't access the release on the Player, possible reasons for this are:

• You have more than one email address associated with Play MPE®, and those accounts are not merged. To ensure that all your available tracks appear in the Player, regardless of what email account is used to login, all your existing Player accounts must be "merged". This is easily done by selecting My Account under the Options menu (at the top of the window) and clicking Email & Account Management.
• The release has been removed from the system by the label or has reached the label's expiry date
• The notification email was forwarded by someone else that has access to the release. Request access from the label.
    • Related Articles

    • Why didn't I receive a release notification in my email?

      If you believe you should have received a notification about a music release in your email and you did not receive it there are a few things to check. Is the email in your player correct? To check this, go to player and click on the My account tab. ...
    • Signing into Play MPE® Player

      Signing In with Username and Password Go to https://player.plaympe.com/ In the Email field, enter the email address associated with your account. In the Password field, enter your password. Click the Sign in button. Once logged in, you can download ...
    • The Play MPE® Player Layout

      The Play MPE® Player serves as your primary interface for accessing, listening to, downloading, and learning about current and past releases from labels, artists, and managers relevant to your role in the recording and radio industry. Main Layout ...
    • Share a Release

      With Player’s “Share a Release” feature, you can share releases with verified industry contacts and coworkers with the click of a button from your Player account! If sharing permissions have been enabled for a release, a button will appear at the top ...
    • Magic Link: Passwordless Login to Player

      We’ve introduced a convenient way to sign in to the web Player using just your email—no password required. This feature, known as Passwordless Login or "Magic Link," allows you to access the Player with ease. Why Use Passwordless Login? Passwordless ...