FAQ
How will I know if my account is Full-Service or Self-Service?
A full-service account will only allow you to submit your release to our operations team who will then set up your account. A full-service account will only see a Releases and Reporting menu when they log into Caster. A self-service account has ...
Caster Pricing
The cost of a Caster package depends on the currency associated with your account, which is typically based on your location. For example, if you’re in the US, pricing will be displayed in US dollars. If you’re in Canada, it will be in Canadian ...
I'm a full-service caster user and I would like to give the recipients of my release the option to contact me directly
Caster allows you to add a contact to your releases so that you recipients can contact you directly. Please follow the steps on how to enable this: 1) Log into Caster - https://caster.plaympe.com 2) Click the 3 dots next to the release you want to ...
How to upload files and metadata
How to upload files and metadata 1. Release Overview When you first log on to Caster, you’ll be greeted with the Release Overview page. In this view, the top section displays any Releases you have that are currently a work in progress. Any releases ...
Creating a Release
Creating a Release in 3-Steps with Full-service Caster Introduction Creating a Release with Caster is a 3-step process and is the foundation for getting your music out to verified tastemakers around the world! With the Release Creator, you’ll be able ...
Using Play MPE Packaged Lists in Self-Service
Using Play MPE Packaged Lists in Self-Service Introduction Play MPE Packaged Lists are curated packages that contain recipients like terrestrial, internet, and satellite radio programmers, media, and curators along with record labels, promotion ...
How to Use Packaged Lists
Introduction Play MPE Packaged Lists are curated packages that contain recipients like terrestrial, internet, and satellite radio programmers, media, and curators along with record labels, promotion teams, and many more, across various locations and ...
How do I get the direct link to my release?
The link to your release can be sent to your contacts for as long as they are selected as a recipient. If they are not selected as a recipient, then they will get an error if they try to access the link. The link to a Play MPE release is in this ...
Clear cache, cookies, indexedDB associated with caster (Chrome)
1) Press F12 on your keyboard to open the developer tools. 2) In the developer tools section, go to Application tab. 3) Select Storage and then clear site data. 4) Expand Local Storage, right click on https://caster.plaympe.com and clear it. 5) ...
How do I share a template I've saved?
The system allows you to share the template you've created with other Caster users. To do this please follow the steps below: 1) Log into https://caster.plaympe.com 2) Edit one of the release. 3) Go to Step 2 4) Hover your mouse pointer on the ...
I accidentally sent out a release with Stream only rights. It should be available for Stream and Download
The system allows you to update an assignment and make it available for download. Please follow the steps below. 1) Log into https://caster.plaympe.com 2) Go to Releases 3) Click the 3 dots next to the release and select edit. 4) Go to Step 4 5) ...
I'm trying to select recipients but the labels column is empty
After creating the schedule, a click on Browse lists returned an empty labels column. Because of this, I'm not able to select my custom lists. Please follow the steps below. 1) Close the release. 2) Go to contacts and make sure that you can see your ...
How do I make a release available to recipients without sending an email blast.
The system allows you to make a release available to recipients without sending an email. To do this, please follow the steps below: 1) Create a release. 2) Fill up the fields in Step 1. 3) Since you will not send an email, you can just skip Step 2 ...
How do I select the list/s I want to send to using the new Release Scheduler
1) In the contacts page (Step 4) of a release. You can edit an existing schedule or create a new schedule. 2) You can browser for the list or search for a specific list you want to send to. 3) Browse list options allows you to go over your list of ...
I'm using on old version of Mac OS X (El Capitan and older) and I'm no longer able to access my Play MPE caster account
A widely used root security certificate, that for IdenTrust DST Root CA X3, expired on September 30. This is relied on by Let’s Encrypt security certificates. Although later versions of Mac OS X and macOS have had replacement root certificates ...
How do I update my language settings?
In addition to our player apps, Play MPE now supports localized language for Spanish, French, German and Japanese speakers. The language you select will appear throughout the Caster interface. This means you'll be able to view your preferred language ...
How do I resend a release using Caster?
Caster allows you to resend an email associated with a release. Please follow the steps below on how to do that. If you are looking to make changes in the release before resending, please follow the steps below: 1) Log into the Caster. 2) Click the 3 ...
I uploaded the wrong audio. How do I replace it?
To replace an audio, please follow the steps below: 1) Go to the Assets section 2) Search for the asset and edit it. 3) Remove the wrong audio. 4) Upload the correct audio. 5) Click Save.
Email notification is late by 5 minutes after sending it immediately.
Because of time needed for processing and scheduling, it may take up to 5 minutes before you'll get the release email notification. If the release is schedule in advance, then the release email will be sent based on the time set on the release.
How do I change track order of a playlist
1) Go to Assets Section 2) Look for the playlist. Click More(...) and select edit. 3) Click, hold and drag(up or down) to change track order. 4) Click OK to Save Changes.
What is Play MPE Caster?
Version 8 of the release publishing tools, officially known as Caster is available at http://caster.plaympe.com is the most significant update to the Play MPE service in more than 9 years, this release offers critical benefits including: Anywhere, ...
I would like to change my Caster password
To change your encoder password, please follow the steps below. 1) Click the drop-down menu on the upper right-hand section(where your name is) of the page and select Preferences. 2) Select Change Password at the bottom of the form. 3) Enter the old ...
Setting preferences in Caster
If you are a frequent user of the Play MPE encoder you can set various defaults in your account to speed up common tasks. Accessing your preferences click on your user name in the top right hand corner of the screen and select Preferences This will ...