FAQ
How do I get the direct link to my release?
The link to your release can be sent to your contacts for as long as they are selected as a recipient. If they are not selected as a recipient, then they will get an error if they try to access the link. The link to a Play MPE release is in this ...
How to Change my Default Download Folder on a PC
Go to Settings > System > select Storage Now, click on the option ‘Change where new content is saved’ 3. Set your preferred download location for each item category.
Chrome browser crashes when downloading a release especially a multi-track release
While downloading a release, you noticed that your Chrome browser is taking up a lot of System memory and eventually crashes. Please follow the steps below. 1) Make sure that you are still logged into the player. 2) Press F12 on your keyboard to open ...
I'm using on old version of Mac OS X (El Capitan and older) and I'm no longer able to access my Play MPE player account
A widely used root security certificate, that for IdenTrust DST Root CA X3, expired on September 30. This is relied on by Let’s Encrypt security certificates. Although later versions of Mac OS X and macOS have had replacement root certificates ...
I would like to download a release in zip format
The new Play MPE player allow users to download releases in zip format. This helps a lot in file management especially if downloading an album or a multi-track release. You can download release in zip format if you are under Release Summary and ...
I would like to access the Play MPE Player using a Username and Password
Due to insistent demand, we've added the option to log in using a username and password. 1) Go to https://player.plaympe.com/ 2) Look for the link "Have a Password?" and click it. If you don't see the link "Have a Password?" use the scroll bar to ...
I'm using a Mac. Where does my download go?
Since the player is browser-based. The location where the download goes to depends on your browser settings. Please see per browser instruction below: Safari: 1) Go to Safari menu and select Preferences 2) On the preferences window, go to General ...
How do I check the download progress or status
The player has a download manager section where it shows the download progress or status. After clicking the download button, go to download manager section. Download manager is the white download on the upper right hand part of the player interface. ...
How do I clear my browser cache
Firefox Click the menu button and select Options. Select the Privacy & Security panel. In the Cookies and Site Data section, click Clear Data…. Remove the check mark in front of Cookies and Site Data. With Cached Web Content check marked, click ...
Downloading Individual Tracks in Wav/mp3
Depending on your download format settings. You can download songs in wav/mp3 format instead of .zip. You can do this from Releases Page, Release Summary and Release Information page. Releases Page: In Gallery View, 1) Hover your mouse pointer on the ...
My Downloads are now in .zip format
With the introduction of the new web player. All downloaded files are now in .zip format. You have to decompress/extract the file in order to see the files you downloaded. Single Download and Multi-track Download Single download and multi-track ...
Supported Browsers (Web Player)
The new web player will support browsers such as Chrome, Mozilla Firefox, and Microsoft Edge. Internet Explorer 11 (and lower versions) is not supported. Internet Explorer users are advised to install any of these browsers - Google Chrome, Mozilla ...
I don't see an option to enter my password
The new web player is using password less link to access your account. To request for a password less link, 1) Go to https://player.plaympe.com/ 2) On the email address field, enter the email address associated with your Play MPE account. An email ...
I'm using Google Chrome and only able to download first track of a multi-track release
This usually happen if Chrome is set up to block automatic downloading of files after the first file. To fix this, please follow the steps below. 1) On your Chrome browser, click the padlock next to the URL in the address bar 2) Enable Automatic ...
How do I create a shortcut of Play MPE Web Player on my Desktop
For IE, Chrome and Firefox: Go to http://goplay.plaympe.com/ Resize the browser window so you can see both your computer's desktop and the browser window on the same screen. Click the icon on the left of the address back (where the URL is shown). ...
I'm using gmail and all Play MPE email notification go to Promotions
Free Gmail accounts have Promotions tab in their Inbox. For Play MPE email notification to go to directly to you Inbox, you have to set up a filter. Please follow the steps below: 1) Go to mail.google.com and log into your email account. 2) Go to ...
How do I delete the contact - listmgr@plaympe.com from my address book?
r Mozilla Thunderbird Users: 1) Go to Tools --> Address Book 2) On the left section, click Personal Address Book --> Look for listmgr@plaympe.com and delete it. For Microsoft Office Users: 1) Under Home Section, Go to Address Book 2) From the ...
I keep getting prompted where to save each file when downloading a multi-track release
For Play MPE Users who are using web/browser access. Depending on their browser settings, some are keep getting prompted where to save each file when downloading a multi-track release. Please follow the steps below on how to disable it. For Google ...
What are Preview Streams?
Play MPE Encoder user can set up their release and enable Preview Streams. When this option is enabled, new users of Play MPE as well as those who may not have signed into their player in a while will be able to click on a preview link from Play MPE ...
How to enable Preview Streams
Preview streams are optional and must be enabled in the your Encoder options when creating a release. 1) In the Encoder, click Create Release 2) After filling out Artist, Title, Marketing label and Owner, click next 3) In the Email template tab, make ...
I have a Play MPE and a BDSradio account. How do I download content from BDS to my Play MPE account
1) Log into http://www.bdsradio.com/ 2) Go to Charts -> Format Charts -> Charts you are interested with 3) Search for the song you are interested to download and under Download Song column check if there is a download arrow 4) Select the download ...
Enabling TLS 1.0, 1.1 and 1.2
On older Internet Explorer Version TLS 1.0, 1.1 and 1.2 is not enabled. To enable it please follow the steps below: 1) Open Internet Explorer 2) Go to Tools -> Internet Options 3) Go to Advanced, Under Settings scroll-down and make sure that TLS ...
How do I change download format?
The system allow Play MPE Player user to change their download format. They can change their download format to .mp3 or .wav. To change the download format, please follow the steps below: 1) Go to Account and Settings page 2) Go to Player and ...
What is Impact Date?
Impact Date (AKA Add Date) is the date the label (or artist, promoter, etc.) would like radio to add the release (usually a single) to their playlist.
Unable to Stream after Upgrade to Safari 11
After upgrading Safari browser to version 11, users are no longer able to stream. Please follow the steps below to fix the problem: 1) Go to Safari menu --> Preferences 2) Go to Websites tab, under General, click Auto-Play.On the right side, look for ...
Unable to Preview a release after Upgrade to Safari 11
After upgrading Safari browser to version 11, users are no longer able to preview a release. Please follow the steps below to fix the problem: 1) Go to Safari menu --> Preferences 2) Go to Websites tab, under General, click Auto-Play.On the right ...
I want my Email Address or Contact Info updated
Please login and go to "My Account" and click on "Account Information" or contact Play MPE® support.
Why can't I view a release in the player for which I received a notification email?
Possible reasons: • You have more than one email address associated with Play MPE®, and those accounts are not merged. To ensure that all your available tracks appear in the Player, regardless of what email account is used to login, all your existing ...
Music content is not downloadable and I can stream only?
The Record Label has decided to make this content "Stream Only" no downloads are available at this time. You can request Download rights by contacting the label directly with the Feedback button on the release.
My Play MPE® account has not been receiving any/enough content.
• Ask label contacts for servicing via Play MPE®. • Contact MPE® list managers to ensure they are on any applicable Play MPE® managed lists. Select "Get Music" from plaympe.com
How do I search?
First thing you can do is use the Search function. You can search for artist, title, record label or even the radio format of a release. There is a quick search or an Advanced Search in the Available Tracks area. To return from search results to All ...
How do I find all the metadata and information available with a release?
All Play MPE®® releases come with a set of metadata and promotional information, provided by the label. Typically, some information and artwork is already available in the email notification you received. The Release Information page will show you ...
I didn't see a release notification in my email
If you believe you should have received a notification about a music release in your email and you did not receive it there are a few things to check. Is the email in your player correct? To check this, go to player and click on the My account tab. ...
Streaming issues with Safari
Due to a unique issue with how Safari allows audio to be played from its browser, some users have been reporting long waits before the song is played from goplay.plaympe.com. Unfortunately, Safari is forcing the audio to completely download before ...
What is Flagged?
Let's say you are listening to your new releases from your home computer or on your way to work. You may want to be sure you get back to a hot track you've just heard. Or you may want to remember to download it on your production machine or burn a ...
Forgot Password
I'm using the Play MPE Player mobile app and forgot my password. You can request for a password reset email from this link: forgot password link
How do I download?
The system allow Play MPE player users to download tracks in zip package(include album art, csv and xml for metadata and the audio file - mp3 or wav). Aside from zip package, you can download tracks individually as mp3 or wav. Zip package To download ...
What is the Playlist?
The playlist is for selecting tracks from your account that you would like to stream as a list. From the Releases tab, hover your mouse over any release and you will see the "Add to Playlist" icon. Clicking on that will add the selected release to ...
How do I listen to a new release?
Locate the 'Listen' or 'Get It' link on the email notification and click it Play MPE® Player will launch and automatically open the release page.