FAQ
Custom Lists
While our managed distribution lists are second-to-none, you’re able to upload a private custom list to make sure all of your bases are covered. Add up to 5 custom contacts free of charge! Download and fill out the attached Custom List Template with ...
How do I resend a release?
Resends are a crucial element of your Caster campaign! These follow-up sends help to keep your release relevant and fresh in the inboxes of your recipients. Each release comes with 3 email blasts total. We generally recommend waiting 3-4 weeks ...
Caster Pricing
The cost of a Caster package depends on the currency associated with your account, which is typically based on your location. For example, if you’re in the US, pricing will be displayed in US dollars. If you’re in Canada, it will be in Canadian ...
Enabling Contact Permissions
Caster allows you to add a contact to your releases so that your recipients can contact you directly. Please follow the steps on how to enable this: 1) Log into Caster - https://caster.plaympe.com 2) Click the 3 dots next to the release you want to ...
How to Use Packaged Lists
Introduction Play MPE Packaged Lists are curated packages that contain recipients like terrestrial, internet, and satellite radio programmers, media, and curators along with record labels, promotion teams, and many more, across various locations and ...
How do I get the direct link to my release?
The link to your release can be sent to your contacts for as long as they are selected as a recipient. If they are not selected as a recipient, then they will get an error if they try to access the link. The link to a Play MPE release is in this ...
Clear cache, cookies, indexedDB associated with caster (Chrome)
1) Press F12 on your keyboard to open the developer tools. 2) In the developer tools section, go to Application tab. 3) Select Storage and then clear site data. 4) Expand Local Storage, right click on https://caster.plaympe.com and clear it. 5) ...
How do I share a template I've saved?
The system allows you to share the template you've created with other Caster users. To do this please follow the steps below: 1) Log into https://caster.plaympe.com 2) Edit one of the release. 3) Go to Step 2 4) Hover your mouse pointer on the ...
I'm using on old version of Mac OS X (El Capitan and older) and I'm no longer able to access my Play MPE caster account
A widely used root security certificate, that for IdenTrust DST Root CA X3, expired on September 30. This is relied on by Let’s Encrypt security certificates. Although later versions of Mac OS X and macOS have had replacement root certificates ...
How do I update my language settings?
In addition to our player apps, Play MPE now supports localized language for Spanish, French, German and Japanese speakers. The language you select will appear throughout the Caster interface. This means you'll be able to view your preferred language ...
Email notification is late by 5 minutes after sending it immediately.
Because of time needed for processing and scheduling, it may take up to 5 minutes before you'll get the release email notification. If the release is scheduled in advance, the release email will be sent based on the set time.
What is Play MPE Caster?
Version 8 of the release publishing tools, officially known as Caster is available at http://caster.plaympe.com is the most significant update to the Play MPE service in more than 9 years, this release offers critical benefits including: Anywhere, ...
Changing Your Caster Password
To change your encoder password, please follow the steps below. 1) Click the drop-down menu on the upper right-hand section(where your name is) of the page and select Preferences. 2) Select Change Password at the bottom of the form. 3) Enter the old ...
Setting Preferences in Caster
If you are a frequent user of the Play MPE encoder you can set various defaults in your account to speed up common tasks. Accessing your preferences click on your user name in the top right hand corner of the screen and select Preferences This will ...
Popular Articles
What is an "Impact Date"?
Impact Date (also known as Add Date) refers to the specific date that a label, artist, promoter, or similar entity wishes for radio stations to add a new release—typically a single—to their playlists for radio airplay. This date is crucial for ...
How do I listen to a new release?
Locate the 'Listen' or 'Get It' link on the email notification and click it Play MPE® Player will launch and automatically open the release page.
What Reporting Results Mean
The Reporting default view will show each release's ID, Title, Artist, Label, Owner and reporting data. Reporting results are updated every 2 hours. The reporting columns have specific meaning defined below. First Available Date The date the release ...
Requesting access to Play MPE Player Account
The Play MPE® Player provides a convenient way to stream and download promotional music. This is a complimentary, invitation only service and there is absolutely no cost to you. To access it you need to have a Play MPE account. Accounts are given ...
How do I use the Playlist feature?
The Playlist feature allows you to curate and stream a selection of tracks from your account that you would like to stream as a list. Here’s how to use it: Adding a Release to a Playlist: Go to the Releases tab and click on any release. You’ll see an ...