FAQ
Does Play MPE have an Android or an iPhone app for Player
We don't have a stand-alone player for Android and iPhone. Player access on mobile is done by using a browser. All you have to do is open the browser on your mobile device and go to https://player.plaympe.com and login with your Play MPE Player ...
Chrome browser crashes when downloading a release especially a multi-track release on Mac
While downloading a release from your Mac, you noticed that your Chrome browser is taking up a lot of System memory and eventually crashes. You may get an error message that says: "Oh snap!" To solve that, please follow the steps below. 1) Make sure ...
Chrome browser crashes when downloading a release especially a multi-track release on PC
While downloading a release on your PC, you noticed that your Chrome browser is taking up a lot of System memory and eventually crashes. You may get an error message that says: "Oh snap!" To solve that, please follow the steps below. 1) Make sure ...
How can I download a release in zip format from Play MPE®?
Play MPE® Player allows users to download releases in zip format, which simplifies file management, especially for albums or multi-track releases. The zip file includes WAV or MP3 tracks, metadata, and album art. Here’s how you can download a release ...
How to Access the Play MPE® Player using a Username and Password?
To access the Play MPE Player using your username and password, follow these simple steps: 1. Visit the Player Portal - Go to https://player.plaympe.com/. 2. Sign In Enter the email address associated with your account. Input your password. Click on ...
Where do my Downloads go on a Mac?
If you’re using our browser-based Play MPE® Player and want to know where your downloads are stored, the location depends on your browser settings. Follow the instructions for your specific browser below: Safari Open the Safari menu and select ...
How do I check the download progress or status?
To monitor your download progress in the Play MPE® Player, use the Download Manager section in the Player interface. Here’s how: Click the download button for the desired track. Look for the download icon in the upper right corner of the player ...
Downloading individual tracks in WAV/MP3 Format
You can easily download songs in WAV or MP3 format directly instead of zip. Follow the steps below to download tracks directly from the Release Summary or Release Information page. From the Release Summary Click on the cover art of the release from ...
How to Use the "Download All" Option for .zip format
When you select the "Download All" option, your files will be compressed into a .zip format. After downloading, you'll need to decompress or extract the file to access the individual items. Downloading Single Tracks and Multi-Tracks When you download ...
Supported browsers for the Web Play MPE® Player
The Web Play MPE® Player is compatible with the following browsers: Google Chrome Mozilla Firefox Microsoft Edge Safari Important Note: Internet Explorer 11 and earlier versions are not supported. If you are currently using Internet Explorer, we ...
I'm using Google Chrome and can only download the first track of a multi-track release. How can I fix this?
If you're experiencing issues where only the first track of a multi-track release downloads in Google Chrome, it might be due to Chrome blocking automatic downloads after the first file. Here’s how to adjust your settings to resolve this: 1. On your ...
How to Create a Desktop Shortcut for Play MPE® Player?
Creating a desktop shortcut for the Play MPE® Player makes it easy to access your Player quickly. Follow the steps below based on your operating system: For Windows: Navigate to the Play MPE Player login page: https://player.plaympe.com/ Create the ...
How do I ensure Play MPE® Email Notifications go to my Primary Gmail Inbox instead of the Promotions folder?
If you're using Gmail and finding that Play MPE® email notifications are landing in your Promotions folder, you can set up a filter to have them delivered directly to your Primary Inbox. Follow these steps to configure your filter: 1. Visit ...
How to delete the contact "listmgr@plaympe.com" from your address book
If you need to remove the contact "listmgr@plaympe.com" from your address book, follow the steps below based on your email server. For Mozilla Thunderbird Users: Go to the Tools menu and select Address Book. In the left pane, click on Personal ...
I keep getting prompted where to save each file when downloading a multi-track release.
If you're using the Play MPE® Player and frequently receive prompts to choose a save location for each file when downloading a multi-track release, you can change your browser settings to streamline the process. Follow the steps below based on your ...
What is an "Impact Date"?
Impact Date (also known as Add Date) refers to the specific date that a label, artist, promoter, or similar entity wishes for radio stations to add a new release—typically a single—to their playlists for radio airplay. This date is crucial for ...
I want my Email Address or Contact Info updated
Please login and go to "My Account" and click on "Account Information" or contact Play MPE® support.
Why can't I view a release in the player for which I received a notification email?
Possible reasons: • You have more than one email address associated with Play MPE®, and those accounts are not merged. To ensure that all your available tracks appear in the Player, regardless of what email account is used to login, all your existing ...
Music content is not downloadable and I can stream only?
The Record Label has decided to make this content "Stream Only" no downloads are available at this time. You can request Download rights by contacting the label directly with the Contact button on the release.
My Player account isn’t receiving enough content. What should I do?
If your Player account is not receiving the expected content, follow these steps to resolve the issue: 1. Request Servicing from Label Contacts: Reach out to your label contacts and ask them to ensure that your account is properly added to their ...
How do I search?
Searching for releases is easy! Here are the different methods you can use: 1. Using the Search Function Start by using the Search function. You can look for: Artist Name Song Tittle Record Label To go back to the All Releases view after searching, ...
How do I find all the metadata and information available with a release?
All Play MPE®® releases come with a set of metadata and promotional information, provided by the label. Typically, some information and artwork is already available in the email notification you received. The Release Information page will show you ...
I didn't see a release notification in my email
If you believe you should have received a notification about a music release in your email and you did not receive it there are a few things to check. Is the email in your player correct? To check this, go to player and click on the My account tab. ...
What Does "Flagged" Mean?
The "Flagged" feature allows you to easily save and revisit tracks or releases that catch your attention while you listen. Whether you're at home on your computer or commuting, here’s how it works: Save Hot Tracks: If you hear a track you love and ...
Forgot Password
I'm trying to access the Play MPE® Player and forgot my password. You can request for a password reset email from this link: forgot password link
How do I use the Playlist feature?
The Playlist feature allows you to curate and stream a selection of tracks from your account that you would like to stream as a list. Here’s how to use it: Adding a Release to a Playlist: Go to the Releases tab and click on any release. You’ll see an ...
How do I listen to a new release?
Locate the 'Listen' or 'Get It' link on the email notification and click it Play MPE® Player will launch and automatically open the release page.