FAQ
Can users who work in the same label/company see the same airplay detection data?
No, we currently don’t offer any enterprise or team accounts. We are currently working on implementing enterprise functionality. For now, users who want to share airplay detection data can: Give their login to other users (we don’t geo block or ...
I have a Play MPE Caster account. Can I access MTR using my Caster credentials?
If you are an existing Caster user, you don't have sign up for an MTR account. You can access MTR using your Caster username and password.
Can MTR track radio spins even before I pay for tracking?
Tracking radio spins only starts once you pay for tracking. We do not track radio spins before that.
Is it free to sign up for a MTR acount?
Signing up for a MTR account is free. This is equivalent to a basic subscription. You only pay for your selected tracking plan: 1, 3 or 6 month(s) of song tracking.
Why is the name of your stations in Caster different from MTR?
The station database that MTR is pulling information from is different from Caster. This is the reason why the station/company in Caster's reporting page is slightly different from MTR.
I paid for song tracking. Before the plan expires, will the system automatically renew it?
We don't automatically renew tracking plans, but you'll have the option to extend it if you want to.
How is MTR different from other monitoring services?
MTR tracks the spins of your song at many more stations than other services at a less expensive purchase price. With MTR's broader base of stations, you can see airplay in more regional markets, giving a more comprehensive picture of your song's ...
Does MTR track all airplay at all stations?
MTR includes a mix of major market stations as well as smaller, regional, and niche stations. This offers an extensive view of airplay across different regions and station types as it tracks thousands of radio stations across the United States and ...
How much does MTR cost?
MTR’s tracking plans are currently priced per song. There are three pricing plans to choose from which are more cost effective the longer you track. You can select either 1 month, 3 months or 6 months of tracking per song. Taxes and credit card ...
Which radio stations does MTR track?
MTR tracks 5000+ radio stations across North America - and we are adding new stations daily. The majority of monitored stations are also on Caster’s music promotion distribution lists to best serve Play MPE’s user base. To view the current radio ...
Can I ask MTR to monitor new stations that I am interested in?
Yes! You can submit a radio station request directly to our team from this form: Click Here! Or, you can submit a request from within your MTR account via the “Add a missing station” link in the “Radio Stations” list pop up.
Can I request MTR to track in a new country/region?
MTR will continue to expand tracking to more music markets. Feel free to let us know which countries you want MTR to track next by submitting your request here: https://www.musicmtr.com/waitlist You can also opt-in to be added to the waitlist. When ...
Does MTR provide historic airplay data, or just the detections that occur after uploading a song and purchasing a tracking plan?
MTR uses proprietary technology which detects spins after you upload a song and purchase a tracking plan. Once you start tracking a song, your airplay data is available for you to access anytime (even after the purchased tracking period has ended). ...
How can I download my spins data?
You can easily download radio reports for every song you track from your dashboard. Export all tracking data as a CSV file from the dashboard in the top left section (see below). Or download specific reports from any section - “Spins over time”, ...
Can I track more than one song?
Yes, you can track as many songs as you would like. Simply log in to your MTR account and click on “Track new songs” Upload as many files as you would like to track with MTR here. It’s easy to bulk edit all your song files at once. You can select one ...
Can I sign up to test MTR before I pay?
Yes, you can sign up for free and check out the sample song with sample spins to get a feel for the platform. You do not pay until you upload and pick a plan to start tracking your song.
How can I update my credit card to extend my plan?
When you first make a purchase, your card details are stored with a PCI-Level 1 service provider for the next time you want to make a purchase with MTR. You can extend your plan with the original payment method, or update your card when you click on ...
How does MTR’s technology locate my spins?
Using Machine Learning, MTR has built state-of-the-art monitoring and detection technology to help you get access to data from over 5000 radio stations. It uses waveforms to find matches from radio stations, thus removing inconsistencies that often ...
Why is another user in my company not able to sign up for their own MTR account?
Only one company email address can be associated with a MTR account. If more than one user needs to access airplay data within your company, you can share credentials to sign into the same account. You can track multiple artists and songs from one ...
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