Why can't I view a release in the player for which I received a notification email?
Possible reasons:
• You have more than one email address associated
with Play MPE®, and those accounts are not merged. To ensure that all
your available tracks appear in the Player, regardless of what email
account is used to login, all your existing Player accounts must be
"merged". This is easily done by selecting My Account under the Options
menu (at the top of the window) and clicking Email & Account
Management.
• The release has been removed from the system by the label or has reached the label's expiry date
• The notification email was forwarded by someone else that has access to the release. Request access from the label.
Related Articles
I didn't see a release notification in my email
If you believe you should have received a notification about a music release in your email and you did not receive it there are a few things to check. Is the email in your player correct? To check this, go to player and click on the My account tab. ...
Setting release email send time
If your release has an email notification you can set the email send time in its Schedule. Setting release email send time Edit an existing release. Go to contacts (Step 4) Create or edit a Schedule. The create schedule page will open. Look for ...
How do I view and approve the Estimate
1) On the email notification that you received, click the link "Click to view and approve Estimate". 2) Clicking on the link will direct you to a new page. All you have to do is click "Accept" which is on the upper right hand part of the page.
Styling the open release button in Email builder
You can change the style, size and font of the open release button used by the recipient to open the release in their player from the email notification. in Email Builder go to the Element Blocks on the right side and click on the Open Release ...
Editing release details in the release email
Release details are the common artist and release info that appear in the release email and in the player release info. These include: Artist, Title, Impact Date and Format. In addition, you can edit the font styling of how these appear in the ...